Understanding KYC at mr.play and Why It is Necessary

Who Are We?

Before we go through our step-by-step process of depositing, validating your identity and withdrawing, it is important to understand a little more about our background. mr.play is a brand that is owned and operated by Aspire Global International LTD. It is a Malta-based company located in Sliema, Malta.

mr.play casino operates using licenses from the United Kingdom Gambling Commission and the Malta Gaming Authority. These are two of the strictest gambling regulatory bodies in the world and both have made player well-being their number one priority. In order to receive and maintain these licenses, we must comply with the authorities’ strict rules and regulations, many of which are designed to ensure that there is no fraudulent activity here at our casino.

Furthermore, all of our games have been thoroughly tested to ensure that they are completely random and fair. Our casino games (except the live casino) are based upon an RNG (Random Number Generator). An RNG is a piece of software that ensures that the results of each round of a game, whether roulette, blackjack, slots or anything else, are completely random.

mr.play does its best to instil a sense of trust in its customers and provide them with a satisfactory experience. We prioritise our players well-being and security. We have several security measures in place to ensure a safe gaming experience. Continue reading to learn more about our commitment to care and how verifying our players’ identities is a core aspect of this.

Step-by-Step to Enjoy Gambling at mr.play

To understand how we manage our site, here is an outline of the process that new players must undergo:

1. Create an Account
2. Deposit Funds into your Account
3. Validate your Identity
4. Withdraw Funds from your Account

You need to complete four steps to gain full access to your mr.play account.. Please note that once you validate your identity, you do not need to do it again. It just needs to be done before your first withdrawal.

1. Create an Account

The first step to gambling at mr.play is to create an account. During the sign up process, we will ask you for various bits of information. This may vary slightly depending on where you are located, but is likely to include:

• First and Last Name
• Email Address
• Gender
• Date and Place of Birth
• Physical Address
• ID Number
• Phone Number
• Country of Residence
• Preferred Currency
• Banking Information

It is vital that you supply accurate information at this stage; otherwise, you may run into problems with the KYC procedure. At this point, your mr.play account will have been created and you can move on to making your first deposit at the casino.

2. Deposit Funds into your Account

The second step towards starting to play is depositing funds. To deposit funds into your account, you will have to click on the ‘Cashier’ button at the top of your screen and then click on the ‘Deposit’ button. This will give you a list of available payment methods, including various credit/debit cards and e-Wallets.

Simply follow the onscreen instructions to deposit funds into your account. Once they have arrived, you will be able to start playing casino games immediately. However, before making your first deposit, be sure to take a look at our Welcome Bonus, as it is designed to help you get off to the best possible start.

3. Verify your Identity

Perhaps the most important step of them all is identity verification. This step is also known as the KYC process. It requires players to verify their identity by providing the online casino with scans or pictures of the requested documentation.

mr.play requires players to submit documentation including proof of address and an official photo ID. The ID could include a picture of a passport, national identification card or a driver’s license. Proof of address is typically a recent utility bill or bank statement. Before players can withdraw any funds from their account, they will have to complete the KYC process.

Submitting the documentation is extremely straightforward. Simply visit your account and click on ‘Documents Upload’.  You can upload up to six files at once and we are happy to accept the file types JPEG, PNG and TIFF. Once we have received your files, we will set about reviewing them as quickly as possible.

4. Withdraw Funds from your Account

Once you have completed verification, you can withdraw funds from your account, using almost all of the same deposit methods. Remember, withdrawals are only possible with a verified account, so be sure to sign up with genuine details. Nothing would be more frustrating than to hit a jackpot and then not be able to claim it.

To withdraw funds from your account, head on over to the ‘Cashier’ tab at the top of the page and select the ‘Cashout’ button. This will allow you to select your preferred withdrawal method and once again, simply follow the onscreen instructions. Depending on the chosen method, transactions may take anything from a couple of minutes up to several working days. You do not need to send documentation each time you withdraw, only the first time if you have not yet completed the KYC process.

Why is KYC Important?

Here at mr.play, we are obliged to verify the identity, age, and location of our members, and occasionally the source of funds. This is done in order to prevent fraudulent activities and ensure our gaming services are not being used to launder money or carry out any other type of illegal activity.

Carrying out KYC checks not only protects us from cyber criminals but also protects our players and helps to build trust with them. Of course, we are aware that we are asking our customers for a great deal of private information and to that end, we use the latest security technologies to protect our servers and any information sent to or from them.

The Advantages of KYC

There are numerous benefits for completing the KYC protocol here at mr.play. The advantages of this include:

• Stopping Illegal Activities– Verifying the identity of our players helps us create a safer gaming environment that is free of fraudulent behaviour, such as money laundering. It also greatly reduces the likelihood of identity theft, so we can be sure that we are sending winnings to the right person.
• Preventing Underage Gambling – An additional important benefit of KYC is that it confirms the age of the person who has signed up to the casino. Here at mr.play, we do not accept anyone under the age of 18. The KYC process requires players to prove their date of birth, and this ensures that we are not breaking any laws and that we are not putting our licenses at risk.
• Identify Problem Gamblers– KYC is also a useful tool to help us build a better understanding of each of our players. Once a player has verified their account, we can keep track of their gaming activity and spending patterns. Using this information, we can identify customers that may be at risk of developing a gambling addiction. This can help us intervene and potentially stop players that are on the verge of developing a problem before it escalates.
• Building Trust and Reputation– The KYC process is also a key factor in showing our commitment to creating a safe and compliant gaming environment. We aim to build trust between ourselves and our players and this in turn allows us to offer our members greater rewards.

To Conclude

It should now be clear why the KYC process is so important. Furthermore, you will hopefully now realise that it is no obstacle to having a good time at the casino. It takes just a few minutes to verify your identity and doing so delivers numerous benefits. If you have any questions, please feel free to reach out to our customer support and we will be happy to assist.