How mr.play Keeps Your Money Safe

About mr.play

If you have just come across mr.play for the first time, then it is likely that you are looking into our background. mr.play is a brand owned by Marketplay Ltd., a Malta-based company and the games on our website are operated by Aspire Global International Ltd., another Malta-based company.

We hold licenses from the United Kingdom Gambling Commission and the Malta Gaming Authority. These licenses are two of the most prestigious in the industry and maintaining them requires us to ensure we are in continual compliance with the gambling authorities’ regulations.

Our casino games have also been rigorously tested by independent third parties to ensure that they are completely random and fair. With exception to sports betting and live casino games, all of our casino games use an RNG (Random Number Generator). The RNG ensures that the outcome of every game is truly random and as such, you have a real chance of winning. Furthermore, we only offer games from licensed suppliers and their software has been independently tested for fairness.

Here at mr.play, customer satisfaction is our top priority and this means guaranteeing a safe and secure gaming environment. Read on to learn exactly how we achieve this and what it means for you.

Protecting Player Privacy

It is of fundamental importance that we keep players’ personal and financial information secure. mr.play uses the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure sensitive data is completely private. Player information and banking details are kept away from prying eyes. Furthermore, we use advanced firewalls to protect servers where player information is stored.

Here at mr.play we are required to take both personal and non-personal information from our players. During the registration and identity verification process we gather a great deal of information such as your first and last name, gender, email address, date of birth, physical address, ID number, phone number and so on. We also request copies of your government-issued ID and financial information. As this information is so sensitive, we spare no expense in our efforts to protect it from prying eyes.

The non-personal information we collect from you is not nearly as complicated as the above. We collect information about the browser you are using, the language you have chosen, information on your deposits, withdrawals and gameplay sessions. This information is collected but anonymised. It is only used for analysing trends in player behaviour.

How we Process Transactions Securely

Many people are understandably nervous about conducting online transactions. However, players that use their bankcard or e-Wallet at mr.play do not need to worry about any sensitive data being stolen.

If you look next to our URL in your web browser, you may see a padlock symbol or another indicator of a secure connection. The symbol shows that our site is secure and that any data transmitted to or from the site is encrypted to ensure that it cannot be intercepted and understood. It is also a sign that our servers have proven their identities to your browser using a certificate from a trusted organisation. We use 128-bit SSL encryption, a standard that is also trusted by banks to keep their customers’ information secure.

The credit/debit card transactions at mr.play are processed by Aspire Global International LTD, a company licensed and incorporated in Malta. In Great Britain and Sweden, AG Communications Limited, a company licensed in both the United Kingdom and Sweden and incorporated in Malta, processes all transactions.

If you were having any doubts about our security procedures, we hope that we have put them to rest and that you will now enjoy our site with peace of mind.

How We Keep Your Information Secure

There is no way that we could verify our members’ identities without storing sensitive information. To keep your information secure, we have both physical and technological safeguards in place that are designed to prevent unauthorized access, to maintain data security and to ensure that we are adhering to the principals set out in our privacy policy. We ensure the safety of our users’ information by utilising the following measures:

• Secure network topology, which includes intrusion prevention and firewall systems
• Encrypted communication
• Authentication and Access Control
• External and Internal audit tests

All of this helps to ensure players’ personal data, financial details, balance in their account and identification is kept away from prying eyes.

Banking at mr.play

If you are eager to deposit and start playing at mr.play, then your only concern needs to be your budget and your luck at the games. As you have just read, we do everything possible to ensure that all transactions carried out on the site are completely secure. To start playing at mr.play, you will have to choose a payment method that suits your preference. We provide many options, such as credit and debit cards like Visa and Mastercard, and e-Wallets such as Skrill and Neteller.

Before you are able to withdraw funds from your account, you will have to verify your identity. This is known as the KYC (Know Your Customer) process. We will ask for pictures or scans of certain documentation so that we can be sure that you are who you claim to be, that no identity theft has taken place, that no money laundering is taking place, and so on. Once you send your documents, it should only take a few hours to complete verification. This process only needs to be done once and we have done all we can to ensure it is as straightforward as possible.

After completing your verification, you can bank freely at mr.play. Depositing and withdrawing funds from your account is extremely straightforward. Just head to the ‘Cashier’ in your account and follow the onscreen instructions. Whether depositing or withdrawing, the process won’t take more than a few minutes.

We CARE

Here at mr.play, our philosophy centres around CARE – Customers Are Really Everything. We have a professional customer support team that is ready to assist you anytime from 8 AM to 00:00 CET, 7 days a week. They are quick to answer all queries and are genuinely happy to help with all queries or concerns.

If for whatever reason you would rather not contact the customer support team, then you can take a look at the extensive help information on our website. We also have a large FAQ that deals with everything from bonuses to technical problems to account verification, and there is a high chance it contains the information you are looking for.

Doing All We Can for Players

If you have any questions about our security procedures and cannot find the information you need on our website, then please don’t hesitate to be in touch. We want you to enjoy all that mr.play has to offer with complete peace of mind and to that end, will gladly answer all of your questions.  

We take security incredibly seriously and if we didn’t, then there is no way that we would have received licenses from both the UKGC and the MGA. These licenses demand extremely high standards of security, fairness and player protections and this goes a long way towards creating an enjoyable gaming experience for all of our members. When you play at mr.play, you do so knowing that your privacy is protected, your money is secure, and that you could hit a huge win at any moment.